Frequently Asked Questions

PayCo is here to help. Browse below and know the answers to your most common questions. For other inquiries, feel free to contact us.

PayCo is an online payment system that allows members to send and receive money instantly, securely, and conveniently. We process online payments and carry out transactions for individuals and merchants worldwide.

PayCo gives you the payment solution that you are looking for. It is our goal to render an affordable, reliable, and all-around payment service that goes beyond the industry standard.

Registering can be done in a few minutes. Follow the simple steps below.

  1. Go to the PayCo website www.pay.co and click “Sign Up”.
  2. Choose between a Personal Account (for individuals) and a Merchant Account (for businesses).
  3. Log-in and start using PayCo.

PayCo offers various payment services. For Personal Accounts, PayCo members can send and receive money through various payment methods such as bank transfers, card processing, and currency exchange. Individuals can also use our service for bills payment, e-wallet, and payment requests. For Merchant Accounts, PayCo offers a payment platform that can handle bulk orders, manage multiple transactions, and ensure security and reliability of the system.

PayCo prioritizes your security. We employ all standard security protocols and additional safety measures to ensure that all clients, transactions, and information are always safe.

Money transfers with PayCo is secure, easy, and free.

  1. Register as a PayCo member and log-in.
  2. Click “Transfer” and choose the payment method.
  3. Input the required information and click “Submit”.

Transfers with PayCo is as fast as a click of a button. We transact instantly provided that all verifications are passed and requirements met. However, instant transfers only apply if both sender and receiver are PayCo members.

PayCo only requires a valid email address and a PayCo account. You may receive money by validating it through email or by using our wallet-to-wallet transfer service.

PayCo will notify you for every transaction through the email used upon registration for a PayCo account. You can also view the status of your transactions on you PyCo account dashboard under the History tab.

Depositing funds to your PayCo account is easy.

  1. Log-in to your PayCo account and click on the “Deposit” tab.
  2. Choose from the payment methods (Exchange Services, Bank Transfers, Visa and MasterCard, MegaTransfer, and Bitcoins/Litecoins)
  3. Accomplish the deposit form and click “Send Request”.
  4. Check your email for confirmation.

Withdrawing funds from your PayCo account is simple.

  1. Log-in to your PayCo account and click on the “Withdraw” tab.
  2. Choose from the payment methods (Exchange Services, Bank Transfers, Visa and MasterCard, MegaTransfer, and Bitcoins/Litecoins)
  3. Accomplish the withdrawal form and click “Send Request”.
  4. Check your email for confirmation.

A two-factor authentication is a two-layer security system that requires a user to go through two verification processes. The first layer is using the standard username and password inputs. The second layer is using a one-time use, randomly generated code sent to the user every time he or she logs in. You can turn on the two-factor authentication in your security settings.

PayCo employs an industry low fee percentage of as low as 0.1% for wallet transactions and money transfers. Everything else such as registration for a PayCo account, receiving money, and maintaining your e-wallet is also absolutely free.

Yes. A person can have more than one accounts provided that these accounts are of different type: one Personal account and one Merchant account. More than one account for one type is not allowed.

PayCo does not require merchants to meet qualifications such as tests or accomplishments. We accept anyone who wants to be a merchant provided that they are legitimate and legal.

You can withdraw funds to your account anytime, without restrictions.

The valid documents that are needed for account verification include:

  1. Passport
  2. Government ID Card
  3. Driver`s License
  4. Permanent Residency Card
  5. Working/Student/Residency Visa
  6. Address Verification Document

Please be reminded of the following for submitted documents:

  1. The document must be clear and free of any markings.
  2. Documents must have your photo for identification.
  3. Documents should be in high resolution for easier verification.
  4. Documents must match the name and address of the account holder on the account.
  5. Documents must have the corresponding signatures of the account holder and issuer.
  6. Uploads must show both sides of the document.
  7. Document must not be expired to be deemed valid.
  8. Document must not be altered or modified without proper certification from issuer.
  9. Uploads must at least be, but not limited to, two different and valid identification documents.

Yes. PayCo employs two verification methods. The first one is by sending a verification code to your email address. The second one is by sending a verification code to a mobile number of your choice.

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